Welcome to the third of our Voice-Care Partner interviews!
The Voice-Care Partner Ecosystem comprises of leading companies within their respective fields, whose market-leading and progressive technologies enable the creation of ground-breaking Voice-Care solutions, designed to transform and enhance patient safety and care throughout any hospital or clinical environment.
For this interview we spoke with Gavin Clark, Country Manager UK at LYDIA Voice, to find out his thoughts on all things Voice-Care.
1. How long have you been in your current role at LYDIA Voice?
I joined the team here in 2021, but my background includes over 20 years in WMS (including LYDIA) and supply chain software.
2. Can you tell us more about the nature of Lydia Voice?
Ehrhardt and Partner Group (EPG), LYDIA Voice’s parent company, offers a comprehensive suite of products for everything within the four walls of the warehouse as well as delivering to the customer via own fleet or the courier network.
LYDIA Voice has been developed over the past 25 years to support these operations, using the power of ‘her’ advanced recognition capabilities to offer hands-free and eyes-free interaction with the other systems within the operation.
Voice is the simplest and most effective method for humans to interact. Lydia enables this for human to device interaction like no other voice system available. By empowering healthcare professionals to interact with patients without referring to paper or devices, guiding the process and capturing important information using the most common way for humans to intuitively interact with one another, patients will hopefully feel more attention than previously thought possible.
3. What does your role within LYDIA involve?
As Country Manager, I look after both the pre-sales and customer service for our customers across the UK, alongside our UK team and with support from my colleagues across the world.
4. How long have you known the team at Voice-Care?
We have worked with the Voice-Care team almost since inception, as effective voice interaction forms a key part of the overall solution for healthcare professionals.
5. What is your opinion of the range of Voice-Care solutions?
Ever since we were introduced to the concept, we were all very impressed with the ability for the system to aid both healthcare professionals and their patients. We believe that Voice-Care will deliver better outcomes and levels of care for patients and are excited about the future.
6. How does LYDIA Voice fit into the Voice-Care Partner Ecosystem?
LYDIA Voice provides the AI-based voice recognition engine to allow interaction with the Voice-Care solutions during every activity from patient monitoring to complex procedures. This ensures that users are guided through the process and new staff in particular are given more confidence in a particular process, leading to higher quality and better patient outcomes.
7. What do you believe are Voice-Care’s specific USPs?
Voice-Care’s USPs include advanced voice recognition to free up the hands of the healthcare providers when caring for their patients, while taking paper and any other potential infection vector away from the process.
8. How do you believe Voice-Care has the potential to enable positive change within the healthcare sector, specifically in terms of patient safety and care?
By allowing the healthcare professional to concentrate more on the patient, the procedure or the monitoring equipment, the natural outcome will be for a more ‘patient-focused’ approach, while still maintaining the necessary checks and procedures are followed and reported accurately.
9. And finally, what do you hope the future holds for LYDIA Voice’s relationship with Voice-Care?
We look forward to working alongside the Voice-Care team to continuously develop the solutions for all aspects of healthcare, to deliver more efficient and effective care for patients across the world.